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Ask the Experts
E
x p e r t A d v i c e
We are constantly working to improve our products, and we keep your comments and questions in mind.
Please write to us at info@tejacadv.com with any questions you might have. We will respond as quickly as possible.
F
A Q s
Ordering Information
Ordering with Tejac Advertising is easy. You can:
.
E-mail (tedm@tejacadv.com) or
Call (208-478-4223) us with the item #(s) of the product(s) you want to
order, the quantity, # of imprint colors (or blank if applicable) and
your fax # and we'll fax you the order forms for you to fill out and
fax back.
We will provide you with a free on-line proof of your artwork.
We accept Visa, MasterCard, American Express, Discover, Checks or Money
Orders.
ARTWORK REQUIREMENTS
What format should I send? The ideal format is EPS (Adobe Illustrator
10.0 or below, if you are using the latest version of Illustrator,
Adobe Illustrator CS, be sure to save the file with the .ai extension
which will make it compatible with earlier versions). The file should
be high-resolution Black & White Vector Art with colors separated. It
is also important that you 'Create Outlines' around all type (also
known as converting to 'Curves') - this will protect the integrity of
your artwork in the event that we do not carry your font(s). A file in
another format 'saved as' EPS does not work - it must be created in the
proper format. Don't worry that the file is not in the color you want -
you will just need to tell us which imprint color(s) you want, by
description, or by PMS number. You also do not need to size your
artwork to fit the imprint area - we will automatically enlarge your
artwork to fit the maximum imprint area (unless otherwise instructed).
Where do I send it? E-mail your EPS file to tedm@tejacadv.com.
What if I don't have an EPS file? You aren't out of options yet! If you
have a logo in a format other than EPS we can often re-draw your
artwork for an art charge (charge varies depending on the complexity of
your artwork). We'd be happy to quote the art charge if you e-mail us
your file. Or, if you're looking to save a little money, we can always
just typeset text for you at no charge. If you would like to go with a
text-only imprint - you can fax your copy, font choice(s) (you may want
to choose a backup font in case we don't have your first choice in our
font library), layout, and imprint color(s) to 208-478-4223.
PMS color matching is available on many of our items (add'l charge may
apply).
